SECURE_COMMUNICATIONS

Encrypted support channels for account recovery, vendor onboarding, and market governance.

Support Status: ACTIVE

Avg. Response: < 24h

SECURITY NOTICE: Never share your mnemonic seed phrase or PIN with support staff. We will never ask for it.

Internal Ticket System

Recommended

For the fastest resolution and highest security, existing users should always use the internal support ticket system. This automatically verifies your account identity and encrypts all communication within our server infrastructure.

Use For:

  • Order disputes & escrow
  • Deposit/Withdrawal issues
  • Vendor applications
  • Reporting rule violations

Access:

  1. Login to your account
  2. Click "Support" in top nav
  3. Select "New Ticket"
  4. Choose appropriate category
Proceed to Login

External Email Support

Account Recovery Only

Use this channel ONLY if you cannot access your account (e.g., lost 2FA, password reset, account lock). All messages must be PGP encrypted. Unencrypted messages containing sensitive data are automatically discarded.

[email protected]
Note: We do not process orders, disputes, or vendor applications via email.

Vendor Bond Waiver

Requirements for established vendors.

PGP Guide

How to setup 2FA encryption.

Official PGP Key

Verify this key against the signature found on our main onion mirror. This key is used to sign all official market announcements and decrypt support emails.

Fingerprint: A1B2 C3D4 E5F6 7890 1234 5678 90AB CDEF 1234 5678

Common Topics

Vendor Applications

Established vendors from other markets can apply for a bond waiver. Do not email support; use the internal application form after registering.

Login to Apply →

Dispute Resolution

Moderators will only intervene if the auto-finalize timer is active. Use the "Dispute" button on your order page to alert admin staff.

View Guide →

Mirror Verification

Always verify the URL you are using. Unofficial mirrors may steal your credentials. Download our PGP signed message to verify mirrors.

View Mirrors →